Privacy policy

 

Introduction & Data Collection

At The Collective, we are committed to protecting your privacy and ensuring a secure shopping experience. When you visit our store or make a purchase, we collect certain personal information necessary to process your orders and improve our services. This includes details such as your name, billing address, shipping address, payment details, email address, and phone number. We only collect this information to provide you with the elevated, effortless service you expect from our brand.

How We Use Your Information

The information we collect is utilized primarily to fulfill any orders placed through the site, which includes processing your payment information, arranging for shipping or local pickup, and providing you with invoices and order confirmations. Additionally, we use this data to communicate with you directly regarding your purchases, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with updates or marketing communications about our California coastal lifestyle products.

Cookies and Tracking Technologies

To enhance your browsing experience, our website uses "cookies" and similar tracking technologies to automatically collect certain information about your device. This includes data about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This technology helps us understand how our customers navigate and interact with the site, allowing us to optimize our layout, remember your preferences, and improve our overall website design for a smoother user experience.

Information Sharing & Third Parties

We do not sell your personal data. We share your personal information with trusted third parties only to help us use your information as described above. For example, we use Shopify to power our online store and Google Analytics to help us understand how our customers use the site. We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

California Privacy Rights & Contact

As a business proudly operating out of Costa Mesa, California, we comply with relevant privacy regulations, including the California Consumer Privacy Act (CCPA) where applicable. If you are a resident of California, you have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted, and to opt-out of certain data sharing practices. For any questions or to exercise these rights, please contact us at our physical location or via our store customer service channels.